AE Templates

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Frequently Asked Questions

Please feel free to contact us if you have an idea, problem or suggestion, by using the contact form. If your query is regarding our online store, please try reading through the FAQ to see if your question has been answered.

I’m having trouble downloading a template?

Some of the items come with elements that are quite large in file size, meaning the download takes longer. If you’ve accidentally stopped the download or experienced a computer crash, you can simply click on the link and begin downloading again. If in those rare cases you’re still having trouble, contact us and we’ll be happy to help.

Can I use your templates for commercial work?

We love when you use our templates in your production work. Whatever you choose to use the templates for, we’d be excited to see it! or further information about licensing, please read our License Agreement.

When do I receive the item / template?

As soon as you’ve paid, you can immediately download the item. Alternatively, if you’re a Premium Member, simply log in and download any template for free.

Can I return my products?

Unfortunately, due to our store containing only digitally downloadable products, we’re unable to accept returns and offer refunds. Our products are thoroughly checked before being published to the store so if you check the preview / description and it matches your needs you shouldn’t have any problems.

How do I find my invoices?

A receipt should be emailed to you shortly after purchasing. If you haven’t received it and would like one, email us and we’ll send it through.

Can I sell my products elsewhere?

Yes, we believe that you should be allowed to sell your items elsewhere (it is your work after all!) therefore all of our authors operate on a non-exclusive basis.

Can I remove my files from the marketplace?

You can withdraw your files from the site at any time. We do however require that items remain in the marketplace for a minimum of 6 months and we require 3 months notice to remove it. The reason behind this, is that we respect that our Premium Members may have intentions to download the item in the near future.

How do I submit an item for review?

Contact us via email (info@motionmile.com) and we’ll discuss options for you to send the files to us for review. Soon you’ll be able to upload the files directly from your account panel. Once you’ve submitted an item, our team will review it to ensure that it is up to the required standard, and to check that everything is working as described for the buyer.

Who sets the item price?

We set the price based on complexity and market value, before publishing the item to the site.

How do I get paid?

All authors start on a 60% commission for item sales, meaning if you achieve $200 in sales in your first month, you would receive $120. For every $1,000 worth of sales you make, your rate goes up 1% until you reach a commission level of 75%.

On top of this, 50% of earnings generated through Premium Memberships is divided up amongst authors depending on the number of times your item was downloaded.

Earnings are calculated from the 1st to the end of the month and payments are made to you via PayPal on the 15th of each month.

How do I unsubscribe from the newsletter?

Simply click the unsubscribe button at the bottom of the next email you receive and we wont pester you again.

Do the files work on Mac?

All of our files / templates work on Mac & Windows. If you’re interested in a template, please check that it works with your software version before registering. You can find this information in the template description / attributes.

How do I download the FREE content?

Simply sign up as a Free Member and instantly gain access to all of our free products. Download buttons are located on each individual Template page.

As a Premium Member, do I get billed yearly?

Yes, your membership renews each year, however you can downgrade back to the Free Membership in your account panel at anytime. This means you won’t be billed again unless you choose to upgrade back to Premium in the future.

How do I pay for a Template?

We take payments for single purchases and Premium Memberships through Stripe and PayPal and they’re both simple, fast and most importantly secure!

What if you add new Templates after I register?

As a Premium member, you’re able to download all templates that we add during your subscription.

What is the difference between the Free and Premium Memberships?

As a Free Member you only unlock access to the free tutorials and downloadable items. As a Premium Member you can download everything available in our marketplace.

How do I upgrade from Free to Premium?

In your account panel you’ll notice an upgrade tab. As soon as the payment has gone through you’ll have full access to the sites contents.

What version of After Effects do I need if I want to use one of your templates?

All of our Free After Effects Templates are created in After Effects CS4, meaning they can be used with CS4 or newer. They can not be used with CS3 or earlier. Some of our Premium Templates were created with CS5, so make sure you check before registering.

Are your After Effects Templates High Definition?

Yes. All of our Templates are at least available in full 1080p HD. The resolution is 1920 x 1080. Newer Templates include 4K/ UHD versions when possible.

Can I use your 4K Templates in High Definition work?

Yes. We’ve started producing templates at a 4K Resolution, however we also include a UHD version and 1080p version.

How do I edit in After Effects?

Our templates are setup to be as obvious and easy to edit as possible. Typically we inset text or image/ photo placeholders where you can quickly drag and drop your own contents while all the animation work remains taken care of in the background.

Do I need to have some knowledge of After Effects to use the templates?

Not all templates have the same level of complexity but most as pretty straight forward. We do however suggest that you have a beginner – intermediate level of After Effects experience.

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